Crisis Management Interview Questions and Answers: Sample Interview MCQ & Answers

1 – What is crisis management?

A) Ignoring problems until they escalate

B) Addressing challenges and emergencies swiftly and effectively to minimize damage

C) Waiting for others to solve problems

D) Creating chaos during emergencies

Correct Answer: B) Addressing challenges and emergencies swiftly and effectively to minimize damage.

2 – Why is crisis management important for organizations?

A) To exacerbate problems during emergencies

B) To mitigate risks, protect reputation, and ensure continuity of operations during crises

C) To ignore problems and hope they resolve on their own

D) To panic and make rash decisions

Correct Answer: B) To mitigate risks, protect reputation, and ensure continuity of operations during crises.

3 – What are common elements of a crisis management plan?

A) Denial and avoidance

B) Preparation, communication strategies, response protocols, and recovery procedures

C) Blaming others for crises

D) Ignoring the crisis altogether

Correct Answer: B) Preparation, communication strategies, response protocols, and recovery procedures.

4 – How do you assess the severity of a crisis?

A) By downplaying the situation

B) By conducting a thorough evaluation of the impact on stakeholders, operations, and reputation

C) By ignoring the crisis

D) By making assumptions without gathering information

Correct Answer: B) By conducting a thorough evaluation of the impact on stakeholders, operations, and reputation.

5 – What steps do you take to communicate during a crisis?

A) By keeping stakeholders in the dark

B) By providing timely, transparent, and accurate information through appropriate channels

C) By spreading rumors and misinformation

D) By avoiding communication altogether

Correct Answer: B) By providing timely, transparent, and accurate information through appropriate channels.

6 – How do you prioritize actions during a crisis?

A) By procrastinating and delaying decisions

B) By identifying critical tasks and allocating resources effectively to address immediate needs

C) By ignoring urgent matters

D) By panicking and making impulsive decisions

Correct Answer: B) By identifying critical tasks and allocating resources effectively to address immediate needs.

7 – What role does leadership play in crisis management?

A) To exacerbate panic and confusion

B) To provide direction, support, and decisiveness during challenging times

C) To avoid responsibility and accountability

D) To blame others for crises

Correct Answer: B) To provide direction, support, and decisiveness during challenging times.

8 – How do you ensure the safety and well-being of individuals during a crisis?

A) By disregarding their safety

B) By implementing
safety protocols, evacuations, and providing necessary support and assistance

C) By ignoring their concerns

D) By prioritizing business interests over human lives

Correct Answer: B) By implementing safety protocols, evacuations, and providing necessary support and assistance.

9 – What strategies do you use for post-crisis evaluation and learning?

A) By ignoring the crisis aftermath

B) By conducting a thorough review of the crisis response, identifying strengths and areas for improvement, and implementing corrective actions

C) By repeating mistakes without reflection

D) By blaming individuals for the crisis

Correct Answer: B) By conducting a thorough review of the crisis response, identifying strengths and areas for improvement, and implementing corrective actions.

10 – How do you prepare for potential future crises?

A) By pretending crises will never occur

B) By developing robust crisis management plans, conducting regular training and simulations, and staying vigilant for emerging risks

C) By avoiding discussions about crisis preparedness

D) By relying solely on luck

Correct Answer: B) By developing robust crisis management plans, conducting regular training and simulations, and staying vigilant for emerging risks.